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Welcome to Fall 2020! We’re Happy to Assist You…

 

As we welcome new and continuing students to a largely remote Fall 2020 academic semester, enrollment services offices – including Undergraduate Admissions and Orientation, Financial Aid and Scholarships, Academic and Pre-professional Advising, the Registrar – have implemented a number of enhancements to our delivery of student services to ensure students are able to continue receiving timely and helpful assistance, including:

 

Frequently Asked Questions:  FAQs provide quick answers to common questions.  FAQs are updated regularly and students are encouraged to first check the offices’ websites for answers to general questions.

 

Virtual Front Counters:  For general inquiries, students may speak, on-demand, and face to face (in a virtual platform) with a staff member.  In addition to responding to general inquiries, the staff member will be able to provide guidance on how to secure additional information that can not be addressed at the virtual front counter.  Students may access the virtual front counter via the offices’ websites beginning August 27 (first day of classes) between the hours of 8:30 a.m. and 4:30 p.m. EST.

 

Individualized Guidance:  Students needing to discuss individual circumstances or needing additional assistance, may connect one on one with a counselor, advisor or specialist.  Counselors, advisors and specialists are available throughout the weekday and, in some cases, evenings.  Counselors, advisors and specialists’ contact information is available via the offices’ websites.

 

Contact Us Inquiry/Help Request – Students seeking either general or individualized assistance may submit a request via any of our Contact Us/Help Request forms.  Contact Us/Help Requests are generally responded to within 48 business hours.  Students may track the status of their help requests via their myUMBC account.

 

Email – General inquiries may be directed to the respective office email box.  Emails are generally responded to within 48 hours.

 

Phone – For general inquiries only, students may contact the office via the main phone line during standard business hours (8:30 a.m. – 4:30 p.m. EST), however, during high volume periods (e.g. start of semester) students are encouraged to use one of the contact methods outlined above to ensure their inquiries are addressed in a timely fashion. Additionally, students needing to discuss student-specific concerns are encouraged to leverage the individualized guidance options.

We look forward to serving you.  For more information about how to contact us, please visit:

Undergraduate Admission and Orientation – https://undergraduate.umbc.edu/connect/#contact

Financial Aid and Scholarships – https://financialaid.umbc.edu/contact/

Academic and Pre-professional Advising – https://advising.umbc.edu/

Registrar – https://registrar.umbc.edu/

Enrollment Management – https://enrollment.umbc.edu/home/contact/

Yvette Mozie-Ross, PhD

Vice Provost for Enrollment Management and Planning